RETURNS

Thank you for shopping with us at Spilt Milk! We want you to love your products, but also understand that sometimes stuff happens!
Please review our refund policy outlined below. 

Returns:
  • Change of mind returns can be made if returned within 30 days for a store credit.
  • Items must be in their original condition, with all tags remaining in place.
  • Item(s) must not have been worn, washed, or altered in any way.
  • Please note that delivery costs will not be refunded.


Faulty Items:

  • If the item(s) you received is faulty, we are happy to offer a full refund.
  • Please email us within 30 days of receiving your purchase at support@spiltmilk.baby.
  • Include an image of the fault along with your Order Number for further review.


Sale Items:

  • Sale items will not be accepted for return, exchange, or credit note.
  • All sales of discounted items are final.

Exchanges:

  • Exchanges can be made by emailing support@spiltmilk.baby with your order number and the items you'd like to return.
  • Once we have received your items, you will be issued a credit note for the cost of those items.
  • The credit note will enable you to repurchase any new products from our website.


Credit Note:

  • A credit note will be issued for the original order amount (excluding postage).
  • The credit note is valid for 12 months from the date of issue.
  • We will email you a unique code as a gift card, which can be entered upon checkout.


Please note that all returns are subject to inspection. We reserve the right to refuse a return or exchange if the item(s) do not meet the specified conditions mentioned above.

 

For any further inquiries or assistance, please contact our support team at support@spiltmilk.baby.
We are here to help and ensure your shopping experience is an enjoyable one!

Thank you for choosing Spilt Milk! xx